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Quick start guide

How to change songs on Tolv

If you would like to go forward to the next song, quickly press the button on the right side twice. If you would like to go back to the previous song, quickly press the button on the left side twice.

Sometimes, with some apps, to go back to the previous song, you will need to do it on your phone device.

What to do when Tolv is behaving unexpectedly or not pairing

If the earphones are behaving unexpectedly or you are having difficulty pairing, we recommend a reset. 

Please take your time with this process as there are several steps.

If the earphones fall out of sync, to pair again, you'll first have to bring them to the factory reset:

  1. Turn off both earphones by pressing and holding both buttons for 6 seconds.
  2. Start the earphones again by pressing and holding both sides for 13 seconds, until the lights stop blinking.
  3. Put the earphones back in the case and wait for 10 seconds.
  4. They are now reset.

Then you can start to pair them:

  1. Lift both earphones from the charging case at the same time (do not lift one by one, but both at the same time) and they will be in pairing mode.
  2. Select 'Sudio Tolv' in the Bluetooth list on your device.

How to check battery status on Tolv

There are two LED lights on the back of the charging case.

The left LED light indicates the battery level of the case. The right LED light indicates the battery level of the earphones.

When it shows red light on the charging case, the case needs to be charged. When the red light changes to white light the charging case is fully charged. 

Charging the earphones in the charging case:

  • If the left LED light shows white and is ON (stays still without blinking) for 10 seconds, it means the charging case has 70% to 100% of battery, in this case, the charging case can fully charge the earphones 3 to 4 times.
  • If the left LED light shows white and blinks for 10 seconds, it means the charging case has a 40% to 70% battery, in this case, the charging case can fully charge the earphones 1 to 2 times.
  • If the left LED light shows red and is ON (stays still without blinking) for 10 seconds, it means the charging case has 10% to 40% of battery, in this case, the charging case can fully charge the earphones for 0 to 1 time.
  • If the left LED light shows red and blinks for 10 seconds, it means the charging case has 0% to 10% of battery, in this case, the charging case is running out of battery and needs to be charged.

How to clean Tolv

Light-colored earphones always need to be treated with a bit of extra care.

For discolorations over time, we recommend to gently clean the areas with a damp cloth or with a small amount of water.

Tolv's charging case and earbuds are made of a special material, don't use alcohol to rub the charging case.

In some cases, being exposed to strong sunshine or high heat might alter the form of the silicon material.

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