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Sudio Sphere

What is Sudio Sphere?

Sudio Sphere is designed to enhance your customer experience with us. A membership at Sudio Sphere grants you early access to product releases and personalized offers. On top of that, if you register within 3 months of your purchase, you can extend the warranty of your Sudio product to 36 months regardless if purchased online or at a retailer. Best of all, Sudio Sphere is free!

Sign up to Sudio Sphere here.

Have questions regarding your warranty? Check here.

How to register a product purchased through Sudio.com

You're welcome to register a product purchased through Sudio.com. By doing this, your product's warranty period gets extended to 36 months starting from the purchase date.

Please note that regardless if you have a Sphere account or not at the time of purchase, the products must be registered in order for the extended warranty to be valid. There is no limit to how many products you can register, but they must be registered within 3 months from the purchase date.

All you need is your Sudio.com order number provided in your order confirmation email. Then follow the steps below:

  1. Go to Sudio Sphere and log in using your account details, or create a new account.
  2. Under "My Sudio Collection", click on "Add new product".
  3. When asked where the product was purchased, select "www.sudio.com".
  4. Enter your sudio.com order number and the serial number which can be found on a sticker on the bottom side of the product packaging.
    serialnumber.png
  5. Lastly, select your model and enter the Date of purchase, then click on "Register purchase".

sphere-online-reg-serial.png

 

If you have several products in the same order, you only need to register one of them to get the extended warranty on all.

That's it! Your Sudio product's warranty has now been extended. See here for questions and articles about using your Sudio warranty.

How to register a Sudio product purchased through a retailer

You're welcome to register a Sudio product purchased through any retailer. By doing this, your product's warranty period gets extended to 36 months starting from the purchase date.

Please note that regardless if you have a Sphere account or not, any products purchased must be registered in order for the extended warranty to be valid. There is no limit to how many products you can register, but they must be registered within 3 months from the purchase date.

You will need a copy of the receipt and the product's serial number. Then follow the steps below:

  1. Go to Sudio Sphere and log in using your account details, or create a new account.
  2. Under "My Sudio Collection", click on "Add new product".
  3. When asked where the product was purchased, select "Other".
  4. Enter the serial number which can be found on a sticker on the bottom side of the product packaging.
    serialnumber.png
  5. Select the product model and date of purchase.
  6. Upload the receipt (which must clearly show the item name and purchase date) in JPG, PNG or PDF format and click on "Register Purchase".

sphere-offline-registration.png


If you have several Sudio products on the same receipt, you only need to register one of them to get the extended warranty on all.

That's it! Your Sudio product's warranty has now been extended. See here for questions and articles about using your Sudio warranty.

Where do I find the serial number?

The serial number can be found on a sticker attached to the bottom side of the product packaging. The serial number is 9-12 digits long and either a numerical string, barcode, or a QR code (depending on model)

serialnumber.png

Can I sign up without registering a product?

You can always sign up to Sudio Sphere to subscribe to our newsletter and take part in exclusive campaigns and early product releases. There is no need to have a registered Sudio product in the account.

Keep in mind that any purchased Sudio products are not automatically registered to your Sphere account. If you purchase a Sudio product after you have joined Sudio Sphere, the extended warranty will only be valid on products that have been manually added to the account.

Register to Sphere

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