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Quick start guide

What is Sudio Sphere?

Sudio Sphere is designed to enhance your customer experience with us. A membership at Sudio Sphere gives you early access to product releases and personalized offers. On top of that, if you register within 3 months of your purchase, you can extend the warranty of your Sudio product for up to 36 months regardless if purchased online or at a retailer. Best of all, Sudio Sphere is free!

You can register for Sudio Sphere here.

The extended warranty does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire. All customers who purchased products directly from our website or from one of our offline retailers can register on our website within 3 months and receive this service without any additional charge.

You can access Sudio Sphere directly from this linkhttps://www.sudio.com/sphere 

For a step-to-step guide on how to register, take a look at How to join Sudio Sphere

 

How to join Sudio Sphere

You are welcome to join Sudio Sphere within 3 months after purchasing a Sudio product to receive extended warranty.

Click here to register

In order to register, you must have your order number (if you ordered via www.sudio.com), or a copy/screenshot of your receipt if you purchased from a retail store or via other website.

Here's a step-by-step guide to register in Sphere:

 

Step 1: Create your Sphere account

Fill in your information as below, and click on 'CREATE ACCOUNT' button

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Step 2: Register your Sudio product 

Click on 'REGISTER PRODUCT' BUTTON

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Step 3: Select where you purchased your Sudio product

  1. If you purchased your Sudio product via sudio.com, click on the left button 'www.sudio.com'
  2. If you purchased your Sudio product via any other website/web shop/local retailers etc., click on the right button 'OTHER'

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Step 4: Enter your Sudio product and purchase details

A) If you purchased your Sudio product via sudio.com

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  1. Fill in your order number (can be found in your order confirmation email).
  2. Select your product model.
  3. Fill in date of purchase.
  4. Click on 'REGISTER PRODUCT'

* If you have more than 1 product in your order, you only need to choose one model and register once.

B) If you purchased your Sudio product via any other website/web shop/local retailers etc. and clicked on the right button 'OTHER'

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  1. Fill in the serial number. The serial number is on a sticker on the product box. See below:Screenshot_2020-10-01_at_10.00.27.png
  2. Select product model.
  3. Upload your receipt. Please note that the proof of purchase (sudio.com order number, copy or screenshot of receipt) you upload must be in a very clear resolution (in either PNG or JPG version) so that the purchasing date and the name of item can be easily found and read. The image size can be maximum 2MB.
  4. Fill in the date of purchase.
  5. Click on 'REGISTER PRODUCT'

* If you have more than 1 product in your order, you only need to choose one model and register once.

Step 5: Registration finished

Congratulations! You have now finished your registration.

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Your registration will ONLY be used once your 12 months warranty period is finished and you need to use the extended warranty. In this case, we kindly suggest you keep well of your order email or your receipt.

Register to Sphere

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