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FAQ

Order & Delivery

  • When will my product be delivered? - COVID-19 Delivery Updates
  • Is invoice included in the parcel? Can you remove it since it's a gift?
  • Change or Cancel an Order
  • Was my order successful?
  • Can you ship to P.O. Box?
  • Where is my order shipped from?
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Payment

  • Who pays for customs fee and VAT?
  • In which currency will I be charged?
  • I was charged a fee by my bank. Why?
  • How do I use my coupon code?

Warranty & Return

  • When will I get my refund?
  • Have you received my return?
  • What should I return?
  • What is your return policy?
  • How long is the warranty?

Collaborations

  • Partnership with Sudio
  • Accounts owned and operated by Sudio
  • I'm a social media influencer, can I collaborate with you?
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