FAQ

Order & Delivery

• When will my product be delivered? - COVID-19 Delivery Updates
• Is invoice included in the parcel? Can you remove it since it's a gift?
• Change or Cancel an Order
• Was my order successful?
• Can you ship to P.O. Box?
• Where is my order shipped from?

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Payment

• Who pays for customs fee and VAT?
• In which currency will I be charged?
• I was charged a fee by my bank. Why?
• How do I use my coupon code?

Warranty & Return

• When will I get my refund?
• Have you received my return?
• What should I return?
• What is your return policy?
• How long is the warranty?

Collaborations

• Partnership with Sudio
• Accounts owned and operated by Sudio
• I'm a social media influencer, can I collaborate with you?