If the earphones are behaving unexpectedly or you are having difficulty pairing, we recommend a reset.
Please take your time with this process as there are several steps.
If the earphones fall out of sync, to pair again, you'll first have to bring them to the factory reset:
1. Turn off both earphones by pressing and holding both buttons for 6 seconds.
2. Start the earphones again by pressing and holding both sides for 13 seconds, until the lights stop blinking.
3. Put the earphones back in the case and wait for 10 seconds.
4. They are now reset.
Then you can start to pair them:
1. Lift both earphones from the charging case at the same time (DO NOT lift one by one, but both at the same time) and they will be in pairing mode.
2. Select 'Sudio Tolv' in the bluetooth list on your device.
Here is a video guide of how to factory reset your Tolv/Tolv-R