When will my product be delivered? - COVID-19 Delivery Updates

Last updated on February 5th, 2021 

 

Please be aware that deliveries are impacted in some countries due to COVID-19. See below for the list of affected regions. 

If your country isn't mentioned below, to the best of our knowledge, delivery in your area will still fall within our estimated delivery times or with a slight delay of 1 to 2 business days.

Once the parcel has arrived in your country/area, for delivery details, please contact the courier with your tracking number.

Our Service Team will do our best to provide tracking and delivery information, we appreciate your patience with us during this time.

 

Sweden

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 4-5 business days for the delivery of your order.

Note: The parcel will only be trackable once it has reached Sweden, which means the tracking info will not be updated until the parcel arrives in Sweden.

 

Australia

Due to delivery delays in Australia, we have had to extend our usual estimated delivery times to 9-12 business days.

 

Canada

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 7-12 business days for the delivery of your order. When you check your parcel’s tracking information, it may show that the parcel is in transit. From this point, it may take 7 to 10 business days for Canada Post to process the parcel and once the process has been completed, the tracking info will be updated again.

 

Brazil 

As a result of ongoing delivery disruptions and shortage of airline capacity, we have had to extend our usual estimated delivery times to around 30 - 40 business days.

Note: The parcel will only be trackable once it has reached Brazil, which means the tracking info will not be updated until the parcel arrives in Brazil.

 

France

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 3-5 business days for the delivery of your order.

 

Spain

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 4-5 business days for the delivery of your order.

  

Poland

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow an extra 2-3 business days for the delivery of your order.

 

Russia

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow 9-12 business days for the delivery of your order.

 

Saudi Arabia/Kuwait/UAE

Due to ongoing delivery disruptions, postal deliveries have been delayed. Please allow an extra 9-12 business days for the delivery of your order.

 

Singapore

As a result of ongoing delivery disruptions and shortage of airline capacity, all parcels to Singapore will stand in a queue at DHL in Hong Kong and wait for a delivery flight. If you have orders that are on their way to you, please allow 1-2 extra business days for delivery.

 

Malaysia

As a result of ongoing delivery disruptions and shortage of airline capacity, all parcels to Malaysia will stand in a queue at DHL in Hong Kong and wait for a delivery flight. If you have orders that are on their way to you, please allow 5-7 extra business days for delivery.

If your parcel is carried by GD Express, please allow 9-12 business days for delivery.

Furthermore, the following areas are currently in lockdown. Delivery of current orders to these areas may be restricted until the lockdown has eased.

  • Penang
  • Kuala Lumpur
  • Malacca
  • Johor
  • Sabah


Korea

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow extra 1-2 business days for the delivery of your order.

 

UK

Due to ongoing delivery disruptions, postal deliveries are being delayed. Please allow extra 2-3 business days for the delivery of your order.

 

New Zealand

Due to ongoing delivery disruptions, postal deliveries are being delayed, we have had to extend our usual estimated delivery times to 3-5 business days.

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