We apply a 30 day return policy when you purchase through www.sudio.com. Proof of purchase must be submitted and the product packaging fully intact for a return.
Within the period of 30 days from the date that you received your earphones, you are able to return the product and receive a refund.
If it is over 30 days, we regret to inform that we can no longer return/refund the product.
** This new return policy applies to orders from April 8, 2020 (included). If the product is purchased more than 30 days, unfortuantely no refund or return will be issued. For orders before April 8, 2020, the previous 14-day return policy applies **
Please note: The full refund is conditional that the returned product arrives at our Service Center and packaging intact (the original package, labels and all accessories must remain).
It is acceptable if the plastic seal of the white product box has been opened, and all free gifts can be kept by the customer.
However, Sudio cannot accept returns where labels have been removed (Ett, Fem, Nivå, Tolv, Vasa Blå, and Tretton all have a black label with the product).This will be determined by the Sudio Service Center upon arrival.
If anything is missing or not in the original condition, you may not be able to receive a refund.
You are responsible for the shipping of returned items back to Sudio. Items lost in transportation will not be compensated. Shipping charges on returned merchandise are at the customer's expense.
The Sudio Service team will handle your matter within 5 to 7 business days after your product has been received.
Please note: Postal services are not funded by Sudio AB.
Please always contact customer service email@example.com before sending any returns to the location provided by out service team. Otherwise, the return and refund process maybe delayed.
Your order number and the return reason need to be included in the email.