The original Sudio product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. The 12 month warranty does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire.
Within 3 months of purchase, if you join Sudio Sphere, your earphone/speaker product will get an extra 6 months warranty, for details please check here.
If your product is within the 12 (or 18 - if you have joined Sudio Sphere) month warranty period and is determined as defective by our Service Center due to improper materials and/or production fault, Sudio AB will not charge you for labor, parts, or repair, and we will (partly or fully) reimburse the shipping fee. Full replacement for defective products is at the discretion of Sudio AB. If your product is determined defective due to inflicted damage caused by reasons other than manufacturing default, we can replace your product at an additional service charge.
Please retain your sales receipt or order confirmation as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12 (or 18) month warranty period, we can no longer provide any repairs/replacements.