We apply a new 30 day return policy when you purchase through www.sudio.com.
As your purchase falls within the 30 day return (counting from the purchasing date) policy we are able to refund you in full via original payment method once we receive your Sudio product.
Please note the full refund is conditional:
- It is acceptable if the plastic seal of the white product box has been opened, and all free gifts can be kept by the customer.
- The speaker/earphone products must be in perfect and new condition, for example, no dirt/earwax/scratches.
- The original product package (white) must remain, the black delivery box is not necessary to remain.
- Except Femtio and Tolv-R models, all the other Sudio earphones have a black label attached, the black label must not be removed. Sudio cannot accept returns where labels have been removed.
- All accessories, such as ear/wingtips, USB or Type-C cable etc., as well as the accessory box must remain.
If anything is missing or not in the original condition, unfortunately, we may not be able to issue you a refund.
Products purchased directly from our website www.sudio.com must be returned to the location provided by our customer service email@example.com for a refund to be made.
Please always contact our customer service firstname.lastname@example.org before you initiate a return.